Runexa.
Support Desk Online • Typical reply < 24h

How can we help you?

Have questions about the Runexa Chrome Extension, need assistance with your subscription, or want to report a technical issue? Our engineering team is here to assist you.

Customer & Tech Support

Assistance with extension setup, model provider configurations, API keys, and subscription billing.

support@runexa.work
Send direct email

Security & Privacy

Responsible vulnerability disclosures, GDPR/CCPA data export or deletion requests, and security auditing.

support@runexa.work
Send direct email

Response Guarantee

We monitor incoming inquiries actively. Typical response times are within 24 hours on business days, with prioritized queueing for critical issues.

Working Days:Mon — Fri
Coverage:Global (GMT / EST)

Send us a message

Fill out the form below and our technical support staff will follow up directly at your email address.

We never sell your contact information. Protected by standard TLS encryption.

Quick Troubleshooting Tips

  • Side Panel not opening? Ensure you have clicked the extension icon or used the Ctrl+E shortcut. If newly installed, reload open tabs once.
  • API Key errors: If using BYOK, verify that your provider key has active credit balance on DeepSeek, Anthropic, or OpenAI.
  • Permission scope: Runexa only inspects DOM accessibility trees on tabs you actively activate the agent on.

Documentation & Links

Interactive Agent ShowcasePrivacy Policy & Data RightsTerms of Service

Frequently Asked Support Questions

Quick answers to common questions about using the Runexa extension.

Once installed from the Chrome Web Store, click the Runexa puzzle icon in your browser toolbar to pin it, or press Ctrl+E (Command+E on macOS) to instantly open the Runexa side panel on any active web page.